Codebook hangs on app preferences (Mac OS X)

#1

Attempting to access application preferences from the Codebook menu results in a hang with a spinning beachball.

Everything else seems to be working, but this is wrong.

Delete and re-install, then restore? Or is there something less drastic to try?

Codebook version 3.7.6 (634)
Mac OS X El Capitan version 10.11.6

#2

@jtclayton

Thanks for your support of Codebook and posting the discussion forum, although I’m sorry to hear about the issue you’re experiencing when attempting access Codebook preferences.

Delete and re-install

I think this is a good first step to troubleshooting.

then restore? Or is there something less drastic to try?

Your Codebook data is stored separately from the application installation, so deleting Codebook and re-installing should leave your data in place and you shouldn’t have to perform a restore operation.

If you’re still experiencing the issue after re-installation could you open the Console app via Applications > Utilities > Console and search for “Codebook” to see if there are any messages/errors related to Codebook in there after attempting to access preferences?

Thanks!