Corrupted data by login on Android Smartphone

Good morning,

I have a French installation on my Android smartphone and since a couple of weeks I get regularly following message when using my fingerprint to log in. I have tried to translate the text from FR into EN, I should be something like that: “Data corrupted, you main encrypted password is corrupted. Please enter again the logging credentials.”. Once I enter again my password manually via the keyboard I’m able to get into the app. Thanks for your help.

hey @jms68490,
Thanks for contacting us about this issue you are seeing. Could you contact us over at as I might need you to send me a screenshot if that error message, thanks!