# "Failure downloading changeset files" - Error Message

**URL:** <https://discuss.zetetic.net/t/failure-downloading-changeset-files-error-message/4398>\
**Category:** Codebook FAQ\
**Created:** [May 19, 2020, 6:22pm UTC](https://discuss.zetetic.net/t/failure-downloading-changeset-files-error-message/4398 "2020-05-19T18:22:06Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![cedronsterling](https://avatars.discourse-cdn.com/v4/letter/c/77aa72/32.png) [@cedronsterling](https://discuss.zetetic.net/u/cedronsterling)\
**Post date:** [May 19, 2020, 6:22pm UTC](https://discuss.zetetic.net/t/failure-downloading-changeset-files-error-message/4398/1 "2020-05-19T18:22:06Z")

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I received this error message after successfully creating a new entry on my iPhone and then repeatedly attempting to sync from iPhone to iMac. When that didn’t work, I deleted Codebook for iMac, re-installed a new copy from app store, and re-tried. No luck again - still same message. iPhone backup to Google Drive works fine. This leads me to believe problem is on the iMac.

What does the error message mean? Any ideas for how to fix this?

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**Author:** ![mmoore](https://sea2.discourse-cdn.com/flex016/user_avatar/discuss.zetetic.net/mmoore/32/858_2.png) [@mmoore](https://discuss.zetetic.net/u/mmoore)\
**Post date:** [May 19, 2020, 10:05pm UTC](https://discuss.zetetic.net/t/failure-downloading-changeset-files-error-message/4398/2 "2020-05-19T22:05:19Z")

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Hey @cedronsterling

Thank you for using Codebook and posting to the discussion forum, although I’m sorry to hear about the trouble. Would you please write into our support at [support@zetetic.net](mailto:support@zetetic.net?Subject=Failure%20downloading%20changeset%20files%20cedronsterling%20discussion%20forum%20follow%20up) so we can work with you to resolve the issue. Thanks!