# Moved to new windows 10 computer and I need my license key **URL:** \ **Category:** Issues\ **Created:** [June 6, 2016, 2:31am UTC](https://discuss.zetetic.net/t/moved-to-new-windows-10-computer-and-i-need-my-license-key/1411 "2016-06-06T02:31:42Z")\ **Posts on this page:** 18\ **Page:** 1
**Author:** ![ajacp](https://sea2.discourse-cdn.com/flex016/user_avatar/discuss.zetetic.net/ajacp/32/355_2.png) [@ajacp](https://discuss.zetetic.net/u/ajacp)\ **Post date:** [June 6, 2016, 2:31am UTC](https://discuss.zetetic.net/t/moved-to-new-windows-10-computer-and-i-need-my-license-key/1411/1 "2016-06-06T02:31:42Z")
I have changed laptops and I can’t locate where my license key is. How do I get hold of that so I can move from the trial license I had to go with on the new laptop? ---
**Author:** ![developernotes](https://sea2.discourse-cdn.com/flex016/user_avatar/discuss.zetetic.net/developernotes/32/1309_2.png) [@developernotes](https://discuss.zetetic.net/u/developernotes)\ **Post date:** [June 6, 2016, 1:15pm UTC](https://discuss.zetetic.net/t/moved-to-new-windows-10-computer-and-i-need-my-license-key/1411/2 "2016-06-06T13:15:40Z")
Hello @ajacp We have just resent your order fulfillment via a separate email. It will contain both the download link to the latest installer as well as your license key. Thanks! ---
**Author:** ![lasseigne](https://avatars.discourse-cdn.com/v4/letter/l/c77e96/32.png) [@lasseigne](https://discuss.zetetic.net/u/lasseigne)\ **Post date:** [July 29, 2016, 9:44pm UTC](https://discuss.zetetic.net/t/moved-to-new-windows-10-computer-and-i-need-my-license-key/1411/3 "2016-07-29T21:44:02Z")
I have the same issue, How do I contact you to get my key? ---
**Author:** ![mmoore](https://sea2.discourse-cdn.com/flex016/user_avatar/discuss.zetetic.net/mmoore/32/858_2.png) [@mmoore](https://discuss.zetetic.net/u/mmoore)\ **Post date:** [July 29, 2016, 9:58pm UTC](https://discuss.zetetic.net/t/moved-to-new-windows-10-computer-and-i-need-my-license-key/1411/4 "2016-07-29T21:58:34Z")
Hi @lasseigne I’ve just resent your order fulfillment email. It will contain the latest installer as well as your license key. Thanks! ---
**Author:** ![donnar41](https://avatars.discourse-cdn.com/v4/letter/d/73ab20/32.png) [@donnar41](https://discuss.zetetic.net/u/donnar41)\ **Post date:** [October 12, 2016, 6:05pm UTC](https://discuss.zetetic.net/t/moved-to-new-windows-10-computer-and-i-need-my-license-key/1411/6 "2016-10-12T18:05:35Z")
I also have a new laptop and when I installed codebook it wants a license key, I can’t find that info. I would appreciate help with this. Hate to purchase again but can’t live without it. ---
**Author:** ![mmoore](https://sea2.discourse-cdn.com/flex016/user_avatar/discuss.zetetic.net/mmoore/32/858_2.png) [@mmoore](https://discuss.zetetic.net/u/mmoore)\ **Post date:** [October 12, 2016, 6:23pm UTC](https://discuss.zetetic.net/t/moved-to-new-windows-10-computer-and-i-need-my-license-key/1411/7 "2016-10-12T18:23:26Z")
Hi @donnar41 I’ve just resent your order fulfillment email which should contain your license key and a link to download the latest version of Codebook. Let us know if you received it alright, are able to install it, and if you have any further questions. Cheers, Micah ---
**Author:** ![donnar41](https://avatars.discourse-cdn.com/v4/letter/d/73ab20/32.png) [@donnar41](https://discuss.zetetic.net/u/donnar41)\ **Post date:** [October 12, 2016, 6:36pm UTC](https://discuss.zetetic.net/t/moved-to-new-windows-10-computer-and-i-need-my-license-key/1411/8 "2016-10-12T18:36:42Z")
I now have the codebook app on my laptop but I can’t synch with my phone. Instead of listener port # open in the lower left hand corner it says successful authentication. ---
**Author:** ![mmoore](https://sea2.discourse-cdn.com/flex016/user_avatar/discuss.zetetic.net/mmoore/32/858_2.png) [@mmoore](https://discuss.zetetic.net/u/mmoore)\ **Post date:** [October 12, 2016, 6:53pm UTC](https://discuss.zetetic.net/t/moved-to-new-windows-10-computer-and-i-need-my-license-key/1411/9 "2016-10-12T18:53:30Z")
Hi @donnar41 When you visit File -\> Preferences are you able to select the Desktop WiFi sync option? ![](https://us1.discourse-cdn.com/flex016/uploads/zetetic/original/1X/1c6bfbbbc244c4bc01c899f3d1820d83bb072e7d.png) During the installation process it prompts you to select which options you’d like to include and perhaps WiFi wasn’t selected? If so it should be an easy enough fix. Here are the steps to “Modify” your installation to include the WiFi sync option: 1. Close and exit Codebook if it’s running. 2. Visit Add/Remove Programs, find Codebook and select “Change” ![](https://us1.discourse-cdn.com/flex016/uploads/zetetic/original/1X/69c23134d6c3823b20cec1526a364a9833cc536d.png) 3. It should bring the installer up, you’ll want to click “Next” then “Modify” ![](https://us1.discourse-cdn.com/flex016/uploads/zetetic/original/1X/43c0e24080a1ea513283b3a9394ada96c5cacc53.png) 4. Initially your next screen will most likely look like this, notice the red ‘X’ next to “Local WiFi” ![](https://us1.discourse-cdn.com/flex016/uploads/zetetic/original/1X/16df20f782b023cde2212a7701fabe2b00ff118a.png) We’ll want to click on the ‘X’ and select “Will be installed on local hard drive” At which point your installation window should look like this: ![](https://us1.discourse-cdn.com/flex016/uploads/zetetic/original/1X/77477d5286216e3193a177d53eb5afff01048dab.png) Continue through the installer as regular, and open Codebook once it’s complete. 5. Go to File -\> Preferences again and click on “Desktop Wifi” for sync preference and attempt to sync again. Let me know if this resolves the issue for you and if you have any further questions. Cheers, Micah ---
**Author:** ![donnar41](https://avatars.discourse-cdn.com/v4/letter/d/73ab20/32.png) [@donnar41](https://discuss.zetetic.net/u/donnar41)\ **Post date:** [October 12, 2016, 7:10pm UTC](https://discuss.zetetic.net/t/moved-to-new-windows-10-computer-and-i-need-my-license-key/1411/10 "2016-10-12T19:10:04Z")
There was no red X on the tree but I went ahead and reinstalled. It shows the listener port on and desktop wifi but my synch fails. ---
**Author:** ![mmoore](https://sea2.discourse-cdn.com/flex016/user_avatar/discuss.zetetic.net/mmoore/32/858_2.png) [@mmoore](https://discuss.zetetic.net/u/mmoore)\ **Post date:** [October 12, 2016, 7:16pm UTC](https://discuss.zetetic.net/t/moved-to-new-windows-10-computer-and-i-need-my-license-key/1411/11 "2016-10-12T19:16:09Z")
Hi @donnar41 We’ve create a post for troubleshooting WiFi sync: [Troubleshooting WiFi Sync](https://discuss.zetetic.net/t/troubleshooting-wifi-sync/36) Would you mind please contacting us at [support@zetetic.net](mailto:support@zetetic.net) so we can assist you in troubleshooting your specific situation? Cheers, Micah ---
**Author:** ![Rina](https://avatars.discourse-cdn.com/v4/letter/r/a183cd/32.png) [@Rina](https://discuss.zetetic.net/u/Rina)\ **Post date:** [February 14, 2017, 9:37am UTC](https://discuss.zetetic.net/t/moved-to-new-windows-10-computer-and-i-need-my-license-key/1411/12 "2017-02-14T09:37:56Z")
Same issue here. I have been using Codebook faithfully and it is integral part of my daily activity. I just upgraded my computer to a new Windows 10 desktop, but I cannot locate the license key. Can someone send it to me again? I would appreciate it greatly. ---
**Author:** ![developernotes](https://sea2.discourse-cdn.com/flex016/user_avatar/discuss.zetetic.net/developernotes/32/1309_2.png) [@developernotes](https://discuss.zetetic.net/u/developernotes)\ **Post date:** [February 14, 2017, 2:35pm UTC](https://discuss.zetetic.net/t/moved-to-new-windows-10-computer-and-i-need-my-license-key/1411/13 "2017-02-14T14:35:17Z")
Hello @Rina We were unable to locate your order by email address. Would you contact us directly at [support@zetetic.net](mailto:support@zetetic.net) with your original order number, or an alternative email address you may have used for the transaction? Thanks! ---
**Author:** ![Khabut](https://avatars.discourse-cdn.com/v4/letter/k/d9b06d/32.png) [@Khabut](https://discuss.zetetic.net/u/Khabut)\ **Post date:** [June 20, 2017, 8:27am UTC](https://discuss.zetetic.net/t/moved-to-new-windows-10-computer-and-i-need-my-license-key/1411/14 "2017-06-20T08:27:45Z")
I have moved from windows 8 to windows 10 and need to reinstall application codebook again. Can you please resend me license details please ---
**Author:** ![developernotes](https://sea2.discourse-cdn.com/flex016/user_avatar/discuss.zetetic.net/developernotes/32/1309_2.png) [@developernotes](https://discuss.zetetic.net/u/developernotes)\ **Post date:** [June 20, 2017, 1:00pm UTC](https://discuss.zetetic.net/t/moved-to-new-windows-10-computer-and-i-need-my-license-key/1411/15 "2017-06-20T13:00:00Z")
Hello @Khabut I have just resent your order fulfillment which will contain your license key and instructions for downloading the latest Codebook for Windows installer. Thanks! ---
**Author:** ![curtcalder](https://avatars.discourse-cdn.com/v4/letter/c/54ee81/32.png) [@curtcalder](https://discuss.zetetic.net/u/curtcalder)\ **Post date:** [July 1, 2017, 11:55pm UTC](https://discuss.zetetic.net/t/moved-to-new-windows-10-computer-and-i-need-my-license-key/1411/16 "2017-07-01T23:55:37Z")
I have just moved to a new PC and need to get my license key to add codebook. Do you know how I can get my key as well as how to download on my PC? ---
**Author:** ![developernotes](https://sea2.discourse-cdn.com/flex016/user_avatar/discuss.zetetic.net/developernotes/32/1309_2.png) [@developernotes](https://discuss.zetetic.net/u/developernotes)\ **Post date:** [July 3, 2017, 12:42pm UTC](https://discuss.zetetic.net/t/moved-to-new-windows-10-computer-and-i-need-my-license-key/1411/17 "2017-07-03T12:42:56Z")
Hi @curtcalder I have just resent your order fulfillment which will contain instructions for downloading the latest installer, along with your license key. Thanks! ---
**Author:** ![jaya](https://sea2.discourse-cdn.com/flex016/user_avatar/discuss.zetetic.net/jaya/32/1036_2.png) [@jaya](https://discuss.zetetic.net/u/jaya)\ **Post date:** [April 28, 2019, 5:12am UTC](https://discuss.zetetic.net/t/moved-to-new-windows-10-computer-and-i-need-my-license-key/1411/18 "2019-04-28T05:12:42Z")
Same issue. Can’t find license for Windows. ---
**Author:** ![mmoore](https://sea2.discourse-cdn.com/flex016/user_avatar/discuss.zetetic.net/mmoore/32/858_2.png) [@mmoore](https://discuss.zetetic.net/u/mmoore)\ **Post date:** [April 29, 2019, 2:18pm UTC](https://discuss.zetetic.net/t/moved-to-new-windows-10-computer-and-i-need-my-license-key/1411/19 "2019-04-29T14:18:41Z")
@jaya I have just resent your order fulfillment which will contain instructions for downloading the latest installer, along with your license key. Thanks!