# New Win 10 computer, need to reinstall **URL:** \ **Category:** Codebook\ **Created:** [May 24, 2017, 2:04pm UTC](https://discuss.zetetic.net/t/new-win-10-computer-need-to-reinstall/2168 "2017-05-24T14:04:48Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Brum](https://avatars.discourse-cdn.com/v4/letter/b/f0a364/32.png) [@Brum](https://discuss.zetetic.net/u/Brum)\ **Post date:** [May 24, 2017, 2:04pm UTC](https://discuss.zetetic.net/t/new-win-10-computer-need-to-reinstall/2168/1 "2017-05-24T14:04:48Z")
Old computer died, just got a new Win 10 computer and need my license key. Thanks! ---
**Author:** ![developernotes](https://sea2.discourse-cdn.com/flex016/user_avatar/discuss.zetetic.net/developernotes/32/1309_2.png) [@developernotes](https://discuss.zetetic.net/u/developernotes)\ **Post date:** [May 24, 2017, 2:17pm UTC](https://discuss.zetetic.net/t/new-win-10-computer-need-to-reinstall/2168/2 "2017-05-24T14:17:27Z")
Hello @Brum Thank you for your support of Codebook. I have just resent your order fulfillment information via a separate email. It will contain instructions for downloading the latest installer package, and your license key. Thanks! ---
**Author:** ![scsuber](https://avatars.discourse-cdn.com/v4/letter/s/f04885/32.png) [@scsuber](https://discuss.zetetic.net/u/scsuber)\ **Post date:** [August 20, 2017, 12:06am UTC](https://discuss.zetetic.net/t/new-win-10-computer-need-to-reinstall/2168/3 "2017-08-20T00:06:30Z")
I have similar problem. Got a new computer with Windows 10. How do I reinstall my codebook on PC? I have codebook on iPad & iPhone. I really rely on it & would appreciate your help. ---
**Author:** ![Brum](https://avatars.discourse-cdn.com/v4/letter/b/f0a364/32.png) [@Brum](https://discuss.zetetic.net/u/Brum)\ **Post date:** [August 20, 2017, 12:26am UTC](https://discuss.zetetic.net/t/new-win-10-computer-need-to-reinstall/2168/4 "2017-08-20T00:26:20Z")
I had to get something from Zetetic directly… Here’s the email I received from them… “Thank you for your support of Codebook. I have just resent your order fulfillment information via a separate email. It will contain instructions for downloading the latest installer package, and your license key. Thanks!” Good luck. ---
**Author:** ![scsuber](https://avatars.discourse-cdn.com/v4/letter/s/f04885/32.png) [@scsuber](https://discuss.zetetic.net/u/scsuber)\ **Post date:** [August 20, 2017, 12:40am UTC](https://discuss.zetetic.net/t/new-win-10-computer-need-to-reinstall/2168/5 "2017-08-20T00:40:55Z")
Thank you for such a quick response! 🕶😀 I will await the e-mail. ---
**Author:** ![developernotes](https://sea2.discourse-cdn.com/flex016/user_avatar/discuss.zetetic.net/developernotes/32/1309_2.png) [@developernotes](https://discuss.zetetic.net/u/developernotes)\ **Post date:** [August 21, 2017, 1:35pm UTC](https://discuss.zetetic.net/t/new-win-10-computer-need-to-reinstall/2168/6 "2017-08-21T13:35:50Z")
Hi @scsuber I have just resent your order fulfillment for Codebook for Windows. It will contain both a link to download the latest installer, and your license key. Please let us know if you have any further questions. Thanks! ---
**Author:** ![scsuber](https://avatars.discourse-cdn.com/v4/letter/s/f04885/32.png) [@scsuber](https://discuss.zetetic.net/u/scsuber)\ **Post date:** [August 23, 2017, 12:34am UTC](https://discuss.zetetic.net/t/new-win-10-computer-need-to-reinstall/2168/7 "2017-08-23T00:34:40Z")
Thank you. I was able to download & access on my new computer, Unfortunately I also need to reinstall on Mr Esher’s computer (I have a new computer & he has taken over mine) & this does not work on his? Do I need a new code? When I downloaded to Mr Esher’s computer it will not accept his sign in. I’m not sure which e-mail was used when his Codebook was purchased. It could be [m........r@yahoo.com](mailto:m........r@yahoo.com), [s...........e@yahoo.com](mailto:s...........e@yahoo.com) or [s....8@yahoo.com](mailto:s....8@yahoo.com). Mr Esher is an attorney & heavily relies on Codebook. Great app! We’ve both had it for a few years with never a problem until now. Please respond as soon as possible, Suzanne ---
**Author:** ![developernotes](https://sea2.discourse-cdn.com/flex016/user_avatar/discuss.zetetic.net/developernotes/32/1309_2.png) [@developernotes](https://discuss.zetetic.net/u/developernotes)\ **Post date:** [August 23, 2017, 2:21pm UTC](https://discuss.zetetic.net/t/new-win-10-computer-need-to-reinstall/2168/8 "2017-08-23T14:21:49Z")
Hello @scsuber I have replied to you directly via our support email ([support@zetetic.net](mailto:support@zetetic.net)) and look forward to your response once you have the opportunity. Thanks! ---
**Author:** ![Brum](https://avatars.discourse-cdn.com/v4/letter/b/f0a364/32.png) [@Brum](https://discuss.zetetic.net/u/Brum)\ **Post date:** [August 23, 2017, 3:52pm UTC](https://discuss.zetetic.net/t/new-win-10-computer-need-to-reinstall/2168/9 "2017-08-23T15:52:14Z")
I cannot help you. You need to contact Zetetic direct.