Attempting to access application preferences from the Codebook menu results in a hang with a spinning beachball.
Everything else seems to be working, but this is wrong.
Delete and re-install, then restore? Or is there something less drastic to try?
Codebook version 3.7.6 (634)
Mac OS X El Capitan version 10.11.6
Thanks for your support of Codebook and posting the discussion forum, although I’m sorry to hear about the issue you’re experiencing when attempting access Codebook preferences.
Delete and re-install
I think this is a good first step to troubleshooting.
then restore? Or is there something less drastic to try?
Your Codebook data is stored separately from the application installation, so deleting Codebook and re-installing should leave your data in place and you shouldn’t have to perform a restore operation.
If you’re still experiencing the issue after re-installation could you open the Console app via Applications > Utilities > Console and search for “Codebook” to see if there are any messages/errors related to Codebook in there after attempting to access preferences?
Thanks!
It was a while until a good chance offered to perform this chore. I moved the Codebook app package to the Trash, and emptied the Trash. Then I re-installed from the Apple App Store, and everything was as before.
Including the crashing behavior. This time, instead of force-quitting Codebook I let it stew until it aborted without my assistance.
Then I copied out today’s Console messages relating to Codebook with the UUIDs obscured.
Codebook-console-diagnostic-messages.txt.zip (1.1 KB)
I also saved the contents of the crash report that went to Apple.
Seems like whatever broke doesn’t live inside the Codebook package…
Thanks for trying the reinstallation and sorry to hear that it didn’t help at all. I think I may have an idea of what’s going on and how to fix it.
Would you be willing to try a beta version of Codebook for macOS to see if it resolves the issue on your end?
Let me know. Thanks!
Oh, absolutely — let’s give it a whirl and see.