thanks
David Jones
April 13
Hi @DavidJones
I’m sorry to hear about the issues getting started with WiFi sync. Troubleshooting WiFi sync can be challenging due to the various network configurations in the wild, however we have put together some troubleshooting steps below that are often helpful for customers who face this issue:
Troubleshooting WiFi Sync Codebook FAQ
Enable WiFi Sync on the Desktop
Before we get started, be sure that: You have enabled WiFi sync under Codebook preferences on the Desktop
Codebook is currently running on the Desktop and you are logged in
Interference
Are you running the Windows or OS X firewall, a VPN client, virus protection software or a similar product? If so, please try to configure your software to allow connections to port 57419. This should allow connection attempts from Codebook on your mobile device to Codebook runn…
Would you review those steps and let us know if you are able to proceed? Thanks!