I updated my computer (clean install) from Windows 7 to latest version of Windows 10 (Pro (64bit) if that important).
New installation of Codebook incl. activation runs smooth and without problems. I use in general the Wifi Sync. But I get a lot of trouble with that.
Sync starts and progress bar appears (until 90% I assume), but stops with an error message on Windows side (network connection error).
Steps I allready done:
Windows restarted (sereval times), use Admin account.
Restart Codebook App on iphone (iOS 10.2.1), restart complete iPhone
Change (Windows) network connection from public to home
Disable Windows Firewall
Disable Windows Defender (build in at Win10)
Disable Kaspersky Scanner
Restart Router (FritzBox 7390)
Read FAQ and searching in this forum
… running now out of ideas and hope somebody have some more tips, please. Crazy thing for me is, with Windows 7 (same computer, same iPhone, same network) it runs perfect. Changed to Windows 10 and have the issue “network error” at the end of the sync proccess.
Thank you for writing us with regard to Codebook, although I’m sorry to hear about the issue you are seeing.
It can be very difficult to troubleshoot network issues due to the large number of variables involved, but there are definitely a few things we can try here. We’ve written up a short set of common troubleshooting instructions here:
Would you mind giving some of the suggestions in this document a try, and let us know what you find?
If none of these options work, it might be worthwhile to use Dropbox or Google Drive to sync your data, as it bypasses many of the common issues with WIFI synchronization. Here is a brief document that explains how to sync via alternate methods.
What is strange for me, the Codebook App closed immediately when the error message appears. It seems, that the codebook app have a problem? But that cannot be, because I did not change anything on my iPhone… I changed my computer (OS only) from Win7 to Win10.
Thanks for the further details, we should have a recommendation for you shortly. I’ve removed the 2 screenshots that included sensitive information. If you would, please change the password that was included in the screenshot as soon as possible.
I noticed it appears Kaspersky is still running, but in a paused state from the screenshot you provided. Would it be possible to fully shut down all Kaspersky software, just to rule out any interplay that may be occuring? Also, are you attempting a restore or synchronization of your data over WiFi? Do both operations exhibit the same behavior?
To be sure, I deinstalled Kaspersky and deactivated Windows Defender (its activated automatically after I de-install Kaspersky). Nothing is change, same error message (network error).
I have the strong feeling that something is wrong with the app, because the app closed without any notification.
I tried out to sync via Dropbox. This works fine but I did not want to have my database on a cloud.
WiFi sync still does not work. I my opinion the iOS app crash (closed and I have an entry in the diagnose protocoll). Is there an option to sent you the crash details?
I apologize for the delay in response. We would be happy to review the crash log. Below are the steps to access them from Windows. Crash logs will be transferred to Windows when you synchronize your iPhone with iTunes.
Plug in your device and sync your iPhone with iTunes.
Open Windows Explorer and navigate to the following directory:
In the above path, <DeviceName> will correspond with your iPhone. Once you locate the crash file(s) in the directory above, would you please send them to us at support@zetetic.net? Thanks!
