I am changing from an older iPad and iPhone but lost my login password to Codebook. Is there a way to reset without having the prior one?
Thanks!
@Hard2scrabble Thanks for reaching out to us about Codebook and sorry to hear about the lost mater password. Unfortunately, there is no way to reset the password outside of the app because the master password encrypts the database. You mentioned that you are “Changing”, does this mean that still have the devices on hand and if so, are you currently accessing them, maybe via bio-metrics? If so, you can retrieve the master password by going to the Setting s screen and tapping “Login Preferences” and then going to the FaceID or Touch ID section and tapping Retrieve Password. If not, you can try some of the options here in our “Forgotten Master Password” troubleshooter: Forgotten Master Passwords to see if they help. You can also reach out to us via our support mail if you have any questions that might involve sensitive information at support@zetetic.net.
Regards,
Don