Problem with update


#1

Hello, I am currently using STRIP version 2.5.11.0 . Today I saw update and I am trying to upgrade to codbook, but I get error on uninstalling old version. Seems it looks for old install file, which I don’t have , and I can’t find on download section.

What should I do to upgrade ?



#2

Hello @cdman

I’m sorry to hear that you are seeing an issue attempting to uninstall an older version of STRIP. Microsoft has a tool called Fixit which can help you uninstall an application from your system when the Add/Remove Programs fails. Could you try running Fixit from Internet Explorer, going through their wizard and let us know if you are able to successfully uninstall the application?


#3

Unfortunately - that does not work on windows 10 which I use:

I think if someone can give me that msi for 2.5.11.0 - it will fix the problem - but I don’t keep ?

any other ideas ?


#4

Hello @cdman

I’m sorry to hear that FixIt does not run on Windows 10. We have had customers report success when using Revo Uninstaller which offers a free version. Could you give that a try. I apologize for the inconvenience.


#5

Revo uninstalled STRIP ok , I have now the new Codebook version! :slight_smile:

Thanks.


#6

Hello @cdman

Great, I’m glad to hear that addressed the issue. Thanks for getting back to us!