After latest update I lost access with touch id on macOS when trying to access Codebook.
Probably an easy fix, but I’m just lost. Any help is appreciated. Thanks!
@gloriap
Hi and thanks for contacting us about Codebook and sorry to hear about the current TouchID issue. If this was an OS update that disable the Touch ID option, you probably just need to login manually and go into Preferences and then re-enable the option. If the option is enabled but your fingerprint was deleted then you would need to re-create the fingerprint and then re-enable the option in Codebook. If you are not sure of your password and you use an IOS or Android device, you can grab the password via the “Retrieve password” option under Settings and Login Settings on the mobile devices. Let me know if that helps you get the TouchID issue resolved.
Cheers,
Don