Hi @schmatt, sorry to hear about the trouble and thanks for purchasing STRIP! Is this the Mac App Store version of STRIP, or did you purchase it directly from Zetetic? Also, what version of STRIP is running on your Mac?
Let’s make sure we’ve got the right binary in the right place and reset the preference first:
- Check that STRIP is installed in the Applications folder
- Move any older versions of STRIP on your Mac to the Trash and empty it
- Double-click on STRIP in the Applications folder to launch (rather than using Spotlight or the hot key) and sign in
- Click on STRIP in the menu bar and select Preferences
- On the General tab, uncheck “Enable Secret Agent with keyboard command:”
- Check “Enable Secret Agent with keyboard command:” again and follow the prompts
- Close the Preferences window and attempt to bring up Secret Agent by pressing your key combination
- Quit STRIP and attempt to bring up Secret Agent by pressing your key combination
Could you give that a shot and let us know how it goes? If it continues to fail, could you open up the Console application and see what log messages are printed when you press the key combination for Secret Agent?