Codebook deleted from iPhone


#1

This is the fourth time that the Codebook app has been inadvertently deleted from my iPhone and I’ve had to reinstal it and then use Dropbox sync to restore my data. This has never happened with any of my 120 other apps. Love the app but if this keeps happening It means I can’t rely on it. Using thd latest version and iOS 10 and am terribly careful with my apps. Anyone else had this problem?


#2

Hi @Paul_Baxter

We’ve had reports of this happening during an iOS update (more info here: Data Missing After iOS or iPhone/iPad Upgrade/Restore). I’ve also heard of it occurring during an automatic update, if the application doesn’t complete the update. Do you happen to have automatic updates enabled and, if so, do you have the “Use Cellular Data” enabled under Settings -> iTunes & App Stores?

Unfortunately there isn’t much that we can do on our end to prevent this from occurring. It may be helpful to turn off automatic updates. We recommend regularly backing up your data (glad to hear you’re following this practice) and periodically taking an iTunes backup.

I know it’s been a while since you posted this, has Codebook been inadvertantly deleted since then? If so, could you try turning off automatic updates (if you have them enabled) and see if it prevents it from occurring again?

Cheers,
Micah