Unable to open the STRIP main window from the system tray icon (Windows 7)


#1

Hello,

I’m using STRIP 2.4.10 under Windows 7 (64-bit).
The program starts due to an Autorun entry. (“C:\Program Files (x86)\Zetetic LLC\STRIP\Strip.exe” --no-login)
Normally I use only the Secret Agent for logins.
To open the program window I have click with the left mouse button on the system tray icon.
But sometimes (sometimes - not always!!) it doesn’t work - neither single nor doubleclicks.
The main windows doesn’t open.
The only way is, to close the app (right mouse click) and to start STRIP again.

Regards
Frank_


#2

Hi Frank,

I’m sorry to hear about the behavior you are seeing. I have a couple of
questions about your usage in those scenarios you describe below:

  1. When clicking on the icon does not respond, have you previously used
    STRIP, or is this your first interaction with it?
  2. When clicking on the icon does not response, does pressing the
    global hot key for secret agent properly trigger secret agent?
  3. If secret agent does respond, if you dismiss the secret agent window
    (by pressing escape), what behavior do you observe when clicking on the
    icon again?

#3

Hi Nick,
thanks for the fast reply and your interest.

Concerning your questions:

1. When clicking on the icon does not respond, have you previously used
STRIP, or is this your first interaction with it?

No, it was in any case NOT the first interaction. I started before the Secret Agent and/or the main window.

2. When clicking on the icon does not response, does pressing the
global hot key for secret agent properly trigger secret agent?

Yes, the hot key for Secret Agent has still properly worked.

3. If secret agent does respond, if you dismiss the secret agent window
(by pressing escape), what behavior do you observe when clicking on the
icon again?

I also tried this yesterday. By pressing ESC the Secret Agent disappeared. But still no reaction by left clicking on the system tray icon.
A right click -> “Exit STRIP for Windows” -> left click -> STRIP closes worked

Please note: this behavior is only rarely and randomly.
And I don’t know how to reproduce it.
But it has happened a few times.

Regards
Frank_


#4

Hi @Frank_

Thank you for sharing the additional information. While we have not been able to reproduce this scenario locally, we will continue to investigate it and see if we can uncover anything else.


#5

I am having this behavior 2-3 times a day. I use Windows 8.1 pro at home & Windows Server 2012 R2 at work (both are 64 bits).

When I use STRIP Secret Agent (entered my password and filled a form with some infos) and the timeout is reached (I set it to 1 minute). I then unlock STRIP using Secret Agent again, I am unable to left click or double click the icon in system tray to open the full app. I can only right click and choose “Exit Strip for Windows”


#6

Hi @daMystery,

That is an odd behavior, can you tell us what version of STRIP for
Windows you are running?


#7

Hi @daMystery,

Also, is the behavior consistent, or have you been able to launch the
main window of STRIP before from the systray icon?


#8

Hi,

I use version 2.4.10.0.
Yes the behavior is consistent, can reproduce it 100% of the time. If the main window is not open and that I unlock it using Secret Agent, let it timeout and unlock it again using Secret Agent then I cannot left click the icon in the system tray.


#9

Hi @daMystery,

Thank you for the reproduction steps, following that I noticed the first
time you left click the main window does not appear, however a
subsequent left click does cause the main window to display. Can you
try this? We will look into what is causing the first click to not
display the window.


#10

It worked 2 times (that the second left click work), the other times, left click or double click didn’t do anything.


#11

Hi @daMystery,

We were able to isolate the issue around needing to click twice
initially and will have a fix in place with our next release. Thanks!


#12

Related to this issue, I experienced this problem of being unable to launch Strip using the system tray icon, but I assumed it was “normal” behavior. Therefore, I would instead launch Strip by just relaunching it from the Start menu.

However, I noticed that whenever I do this, a second, third, fourth, etc. icon is created in the system tray. One for every re-launch of the program. However, if I point my mouse at the “extra” system tray icons, they quickly disappear, until only one icon is left.

I thought you might want to know this, so that you can correct the problem.


#13

Hello @ZipFoxtaur

Thank you for the additional report. We’ve taken a look into how the STRIP for Windows systray icon is registered within Windows and have made some adjustments that will be available in the next release that should help with this. Thanks


#14

This issue does appear to be fixed in the latest release. Thanks!


#15

Hi @ZipFoxtaur

Thank you for verifying the fix as well. Take care!